Keynote speaker topics
One framework. Four ways into the room.
Start with your audience, the business challenge and what you want to be different afterwards.
Kirryn Zerna is a Sydney-based keynote speaker on leadership, trust, customer experience and client relationships, and the creator of The Connect Effect.
The invisible human dynamics behind better business in the age of AI.
The human dynamics shaping how people trust, speak up and perform.
Turning human experience into loyalty, retention and referral.
Why clients choose you — and choose you again.
The signature framework
One framework. Different business challenges. Kirryn gives audiences memorable language for the moments that determine whether people trust, belong, buy, speak up, stay, refer and perform.
See what sits beneath the behaviour and create the confidence for better conversations.
Build the identity, rhythms and rituals that help people move together.
Use RADAR to notice friction early and repair relationships before the cost grows.
Turn the keynote into one practical action each person chooses before they leave.
What happens in the room
A useful keynote has to do more than sound good for an hour. It needs to create energy in the room, language people repeat and a practical bridge back to work.
Current research translated into what it means for the leaders, teams, clients and customers in your room.
Interactive moments that get people talking, laughing and recognising themselves.
Examples tailored to your industry, audience and business priorities.
Shared language for the rest of the event and One Human Move to put into practice.
Proof after the applause
The strongest proof is what happens next: audiences use the language, organisers recommend the session and clients ask Kirryn back.
After Kirryn spoke at Wella’s national forum, she was brought back for a six-city national roadshow.
Kirryn’s customer-experience keynote was rated 4.5 out of 5 at Kapitol Construction’s annual strategy day.
RSM Australia engaged Kirryn across its National Business Advisory Conferences, with strong audience response across both events.
Beyond the keynote
Use the keynote as the spark, then extend the language and energy through the rest of the programme.
See Kirryn speak
Watch the stories, interaction and energy that turn useful ideas into a shared experience.
Planning your event
The Connect Effect suits broad conference audiences exploring the human future of business. Leading the Invisible is for leaders and teams. The Premium Is People focuses on customer and client experience. Ahead of the Ask is for sales and relationship-led growth. If your brief crosses categories, Kirryn will shape the strongest through-line for the people in the room.
Yes. Kirryn begins with your audience, objectives and business context, then builds in relevant stories, language and examples. She has tailored keynotes across banking, technology, professional services, retail, construction, real estate, direct selling and member organisations.
Choose a 45, 60 or 90-minute keynote, or extend the work through a two-hour, half-day or full-day workshop. Kirryn is Sydney-based and travels nationally and internationally.
Yes. Kirryn works as an MC, conference host and facilitator, helping hold the thread across the programme while keeping the room warm, engaged and moving. Explore Kirryn’s MC services.
Audiences leave with shared language from Trust → Tribe → Thrive, practical tools such as Mask On / Mask Off, rhythms and rituals, and RADAR — plus One Human Move to put into practice.
Still deciding?
Share what is happening in their world and what you want to be different afterwards. Kirryn will help you find the right conversation.